Order Processing: Please allow 1-2 business days for order processing. An email notification will be sent once your order is on its way.

Store Pickup: You can pick up your order at our store located at 156 Collins St, Melbourne during the following hours:

• Monday - Thursday: 10am - 5pm
• Friday: 10am - 7pm
• Saturday: 11am - 3pm

You will receive an email notification when your order is ready for collection.

Delivery Partners

We partner with Australia Post/StarTrack and FedEx to ensure reliable shipping.

Click & Collect

For your convenience, we offer a Click & Collect service:

1. During checkout, enter your address and choose the shipping option.
2. Click the "Click & Collect" button.
3. Orders placed before 2pm during store hours will be available for same-day collection. Orders placed after this time will be ready the next business day.

You will receive an email notification when your order is ready for collection.

Domestic & International Shipping

Orders are typically shipped within 1-3 business days. Delivery times are estimated as follows:

• Domestic Shipping: 3-10 business days
• International Shipping: Varies by destination

Calculated Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout.

Your order may be subject to import duties and taxes, which are incurred once a shipment reaches your destination country. Gray Reid Gallery is not responsible for these charges if they are applied and they are your responsibility as the customer.

Shipping Restrictions: Please be aware that we are unable to deliver to certain regions due to import bans or restrictions.

We strive to provide a smooth and efficient shopping experience. Should you have any questions or need further assistance, please don't hesitate to contact our customer service team.