At Gray Reid Gallery, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward refund, returns, and exchanges policy.

Refunds

We accept returns for a full refund within 28 days of delivery, provided the item is unused and in its original condition. Please note that shipping costs for the return will be deducted from the refund amount.

Returns

To initiate a return, please follow these steps:

1. Contact Us: Email our customer service team at info@grayreidgallery.com.au with your order number and the reason for your return.
2. Receive Return Authorization: We will provide you with a return authorization and instructions on how to send your item back to us.
3. Ship Your Item: Pack your item securely and include all original packaging and materials. Send the package to the address provided in the return authorization email.

Exchanges

If you would like to exchange an item for a different size, colour, or style, please follow these steps:

1. Contact Us: Email our customer service team at info@grayreidgallery.com.au with your order number and details of the item you wish to exchange.
2. Receive Exchange Authorization: We will provide you with exchange authorization and instructions on how to proceed.
3. Ship Your Item: Follow the same steps as for returns to send your item back to us.

Once we receive your return or exchange item, we will inspect it to ensure it is unused and in its original condition. We will then process your refund or ship your exchange item within 5 business days.

Important Notes

- Original Condition: Items must be returned unused, unworn, and with all original tags and packaging intact.

- Shipping Costs: Return shipping costs are the responsibility of the customer, unless the return is due to a defective or incorrect item.

- Processing Time: Refunds and exchanges are processed within 5 business days of receiving the returned item.

- Import Duties and Taxes: Gray Reid Gallery is not responsible for any import duties or taxes that may apply to your return shipment.

Contact Information

For any questions or concerns regarding our refunds, returns, and exchanges policy, please contact our customer service team at:

- Email: info@grayreidgallery.com.au

- Phone: (03) 9650 7700

We value your business and aim to make your shopping experience as pleasant as possible. Thank you for choosing Gray Reid Gallery!